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Consumer can do a buying without having an account. After the costumer gets all of the products, the customer has to complete or has a personel information. The customer can also do a buying after having an account registration. The customer will get a notification by email.
After the customer completes customer information, the customer can continue to do the next buying process or to do a checkout without having to wait until the csutomer receives a confirmation.
If the customer wants to continue the buying process later, the customer can do a log off and finish the process later. After the customer log in again, the customer can continue the last buying process (the shopping cart still contains the last products). The customer can change any product inside at anytime he/she wish, before finally doing a checkout.
The customer can do an editing to the shopping cart anytime by choosing the menu of "Shopping Cart" located on the upper right of the navigator bar.
The customer may have more than one address. The addresses are main address, shipping address, and billing address. These three addresses can be defined by the customer.
When the customer do a checkout, the customer can choose a shipping method of TIKI or POS. These shipping method option can be activated or deactivated by the admin of the system.
All of the process can be done automatically and customer can do a buying easily as he/she wants.
The customer will have a notification to every adjusment of process status, like a product shipping, date of shipment, or any comment to customer. After doing a checkout, the customer has to do a payment. If the customer wants to cancel a buying, the customer should send a confirmation to admin@kencanaonline.com.
The payment confirmation can be done by choosing the menu of "Payment Confirmation" on the right side of navigation bar. The customer can make a confirmation to a specified order that he/she has made.
Fill the payment confirmation and click update.
After the admin receives the payment from the customer, the admin will adjust the order process from "Please make a payment" to "Processing". Finally when the administration is finished and the product is delivered, the admin will adjust the process from "Processing" to "Delivered" and report the shipment receipt and/or shipment date. Every adjustment will be recorded when it's done. The admin may add a comment. All of these notifications can be or not be sent to the customer by email.
last update: August 11, 2004. |
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